Cruzan Rum - St. Croix Part-Time Tour Guide

What makes this a great opportunity?

Role Responsibilities

Provide a world-class experience for visitors to the Cruzan Rum Distillery through engagement, brand knowledge, sales, and visibility.

DUTIES AND RESPONSIBILITIES:

General

o Act as an ambassador for Cruzan Rum and St. Croix while at the distillery

o Maintain high standards of good housekeeping and visual appeal at the Visitor Center

o Offer friendly and polite conversation to guests regarding the distillery, our products and St. Croix

o Perform light janitorial work to maintain sanitary and visually appealing environment

o Perform a daily review of the tour route prior to opening for business each day

o Conduct walking tours of the distillery in a manner that engages visitors while supplying accurate information about the distillery

o Serve drinks to guests while adhering to drink program limitations and policies

o Assist with replenishing inventory and housekeeping duties as needed

o Accurately receive rum from Gift Store ensuring proper entry into POS system

Gift Store/Tour Sales

o Sell merchandise and product from gift store in a friendly efficient manner; upsell where possible

o Restock and replenish inventory to ensure gift store is fully stocked at all times

o Ensure that all products are properly tagged and organized to abide with 5s standards

o Count and receive new inventory to maintain POS accuracy

o Participate in monthly inventory process •

VIP and Legacy Tour Programs

o Assist with set-up and disassembly of VIP and Legacy Tours

o Serve specialty cocktails to VIP and Legacy personnel 

Internal Hospitality

o Provide hospitality-based assistance with interdepartmental events

o Serve drinks during functions at the facility

Warehouse Management

o Maintain organizational structure of warehouse items when relaying products to and from the Gift Store

o Report low inventory levels to management 

Environmental Health and Safety

o Report unsafe conditions at Visitor Center and along tour route immediately

o Ensure safety of visitors and immediately respond to any visitor health or safety concerns

Off-Site Tastings

o Travel with and assist management during off-site events •

Other duties as assigned 

Qualifications

EDUCATION, QUALIFICATIONS, AND EXPERIENCE

• High School Diploma/ GED preferred

• Must be at least 21 years old

• Must have (or be willing to obtain) valid Health Card from VI Department of Health

• Must be willing and able to work flexible scheduled hours, including weekends and holidays when required

• Must be trained or willing to be trained in First Aid, CPR & AED

• Strong computer skills to include Point of Sales (POS) software, spreadsheets, and word-processing

COMPENTENCIES AND SKILLS

• Customer Focus – committed to meeting the needs and expectations of internal and external customers; seeks to understand customer by soliciting input and uses this to make improvements to processes

• Communication – Demonstrated effective oral communication skills. Must be able to communicate issues to management and peers concisely and accurately. Must be able to interact with general public / visitors in a positive and assertive manner.

• People Skills – work well with fellow employees, supervisors, and customers

• Team Skills – ability to influence the activities of others (internal and external) to ensure timely and effective completion of projects and assigned tasks

• Problem Solving/Decision Making – anticipates and handles challenging situations effectively

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Exposure to excessive heat & humidity, intermittent to constant noise, vibration, dust and slippery or uneven walking surfaces. Will need to be able to climb stairs, stand, and/or walk for extended periods of time.

• Ability to lift up to 50 lbs. required

• Exposure to typical household cleaning chemicals during the course of light janitorial work

MOBILITY Limited travel may be required