RTD Quality Manager, APAC

What makes this a great opportunity?

The Ready-To-Drink (RTD) Quality Manager supports Suntory Global Spirits (SGS) Co-Manufacturers (Co-Mans), Partner sites and 3PLs to ensure SGS Food Safety and Quality standards are met across all products in Asia Pacific (APAC). This role manages all Quality Assurance activities in the APAC region, including site visits and assessments at co-manufacturers, partner sites, warehouses and suppliers as needed.

Role Responsibilities

• Management of all Quality Assurance activities related to SGS Co-Manufacturers and Partner sites, primarily in APAC.
• Primary contact within SGS for Co-Manufacturing Quality in APAC.
• Supports confidential work related to global M&A and R&D projects.
• Supports, monitors, and assesses systems to maintain SGS food safety and quality standards within Co-Manufacturing plants. Acts as a Quality lead, working cross-functionally to drive performance of the quality system.
• Supports, monitors, and assesses SGS 3PL sites across APAC.
• Supports Co-Manufacturer quality system through site qualification, audits, documentation review, and KPI management.
• Primary contact for product quality holds and raw material / finished case rework in APAC.
• Supports commissioning, qualification and validation of new manufacturing equipment, inspection systems, products, ingredients, and packaging materials across sites.
• Coordinates quality / food safety control plan activities through startup and verification stages as needed.
• Works directly with site-level teams across all functions in the application of quality assurance / control programs and problem-solving methodologies, ensuring standardization of procedures and full compliance with global standards. 
• Investigates customer complaints as needed with Co-Manufacturer(s).
• Manages consumer and distributor complaints assigned to Global Quality within Salesforce system.
• Facilitates investigation of customer complaints and quality issues reported in APAC with SGS internal sites and SSP as needed.
• Develops Key Performance Indicators for quality across Co-Manufacturing sites.
• Reports performance of Co-Man quality monthly to quality leadership and SC teams
• Works collaboratively with key stakeholders in the business to address all quality concerns within sites or in the field.
   

Qualifications

• Bachelor’s Degree in Engineering, Chemistry, Biology or related field or equivalent industry experience.
• ASQ Certified Quality Engineer preferred.
• 5 years’ experience in food/beverage manufacturing quality setting.  
• Demonstrated ability to implement and maintain ISO 9001 quality management systems and ISO 22000 food safety. management systems including HACCP.
• Demonstrated understanding and application of technical skills including understanding of a broad set quality engineering skills:
  • Automated Inspection systems
  • Analytical laboratory equipment
  • Statistical process control 
  • Formal risk assessment 
  • Process capability
• Demonstrated root cause analysis and problem-solving skills.
• Demonstrated project management skills.
• Demonstrated ability to work in a team environment.
• Demonstrated internal auditing skills.  Certified ISO auditor is desired.
• Must be able to travel to:
  • SGS Suppliers in APAC
  • SGS Co-mans in APAC
  • SGS 3PLs in APAC
• Must have strong communication and organizational skills.