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Technical Analyst - Salesforce

Date: Oct 5, 2022

Location: Shanghai, SH, CN

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

 

 

Technical Analyst - Salesforce  

 

 

What makes this a great opportunity?

  • Beam Suntory is a leader in the spirits industry with a track record of profitability and growth
  • Join a team of talented individuals which are part of the latest IT trends and ongoing companywide growth initiatives
  • Ongoing professional development and promotion opportunities
  • Work with subject matter experts in the Sprits industry

 

 

Role Responsibilities

Position Overview

Beam Suntory inspires human connections, memorable stories and family legacies by Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest premium spirits company... where each employee is treated like family and trusted to be custodians of our world-class portfolio of brands steeped in legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit.  

Beam Suntory currently has the following position open in Shanghai, China – Technical Analyst (Salesforce.com)

Description

The Salesforce Technical Analyst must be an analytical, problem solving, solution-oriented individual who will be a member of the Sales and Marketing IT team.  The person will work cross-functionally, including with Sales, Sales Planning and Operations, SAP COE, Salesforce Architects, Enterprise Architects, Security and external partners.  The primary objective of supporting the user community, is driving adoption, managing on-going enhancements, operations and maintenance of internal applications built on Salesforce.com.

Overview/Responsibilities

  • This position is responsible for on-going enhancements, operations and maintenance of internal application Salesforce.com/ FrenzWorks
  • Configure and customize an evolving Salesforce.com Sales Cloud environment. Responsible for maintaining the functional areas of data management (including integrations), Accounts and Contacts
  • Support will initially start supporting the China market, but will expand to the Asia and SE Asia markets as the Salesforce.com capabilities expand
  • Ensures proper security models are in place and maintained for data access
  • Working with departments on change requests to ensure changes align with business processes and don’t introduce new issues
  • Collaborate with Salesforce support group to investigate and implement solutions to identified issues
  • Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application
  • May act as an administrator to partner closely with the IT TPM resources to support process and systems
  • Provide high level user support and work to drive adoption by users
  • Act as a Subject Matter Expert of the process and application
  • Capture new requirements, work with our support and development teams to prioritize and successfully deliver initiatives
  • Identify pain points and provide solutions
  • Provide ongoing training for users as well as updates and education on new features, benefits, reports, etc.
  • Manage data security within applications to ensure Beam Suntory audit, compliance and best practices are being executed
  • Develop, manage and maintain Salesforce configurations
  • Work with cross functional teams on Salesforce integration opportunities
  • Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports etc.
  • Daily administration and support of Salesforce.com including but not limited to managing users, profiles and roles, customization of objects, fields, record types, page layouts, validations
  • Work with business areas which use Salesforce.com, and end-users to create and manage any complex workflow rules, data validation, and triggers
  • Able to guide IT functional teams and business sharing best practices for building processes and solutions
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Perform basic administration of Salesforce.com instance and manage ongoing support requests and administrative needs of users
  • As our data needs grow ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality
  • Data imports, exports, applying data patches and analyzing/cleansing files from business
  • Develop and maintain system documentation
  • Drive adoption through communication and training (one on one, group, webinars)
  • Compile and communicate adoption metrics monthly

 

 

Qualifications & Experience

  • Language: Fluent in English, Mandarin and other languages preferred.  
  • Education: Bachelor’s degree in Information Systems or similar degree
  • Certifications: Salesforce Administration (required) and Salesforce Advance Administration (nice to have)
  • Years of experience: 2-3 years of working with Salesforce.com (Sales Cloud and Lightning Experience required)
  • Level of experience: Experienced Salesforce Administrator
  • Industry experience: CPG and Sales preferable but not required
  • Project Management experience a plus
  • Travel less than 10% (if any)

                  

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.