eChannel Development Manager Brazil

What makes this a great opportunity?

Digital & eCommerce are a strategic priority for Suntory Global Spirits. And we have been sailing bravely through the exciting waves of the eCommerce ocean. In typical Suntory Global Spirits fashion, we "go for it", with the Yatte Minahare spirit! We're entrepreneurial, agile, dynamic and love having fun on and off the job! We've just sailed through the start line of the eCommerce race. The journey is long and strategic turns and cruise tactics need to be defined and refined continuously, making this a fantastic "learn, apply and deliver" opportunity for any ambitious self-starter.

Role Responsibilities

As an eChannel development manager, you act as the ‘business owner’ for the eCommerce channel, possessing a complete understanding of all aspects of your business while working closely with internal & external stakeholders.

Sales/Commercial:

• Develop eRetailer annual strategy, JBP, engagement plans for Pure eCom Customers (Amazon, other online spirit retailers) as well as Bricks & Clicks.
• Negotiate, input, and track orders/delivery for eCommerce direct customers.
• Lead the At Home Project development, adding constant improvements to the platform (new services, campaigns, online activations) and captaining the D2C journey for Suntory Global Spirits.
• Maintain best-in-class relationships with existing customers and prospect new ones for the business.
• Keep a constant track on channel performance with data-driven KPIs (sell in, sell out, DOH, market share, P&L performance, eCommerce and digital marketing KPIs, among others).
• Be the spokesperson for eCom in various commercial forums like MBR, QBR, S&OP, etc.
• For multi-channel customers (e.g., Bricks and Clicks), support the off-trade team with online execution and e-trade activations.
• Track monthly investments within eRetailers (marketing BI, trade allowance) to ensure budget compliance.

Retail Marketing:

• Co-create marketing campaigns with local marketing, customers, and social media agencies, connecting those activations into shoppable experiences and developing a thorough monitoring system for constant optimization.
• Ensure best-in-class product execution across eRetailers’ platforms (images, product titles, descriptions, ratings, and reviews), maintain an always-improvement approach to execution, and seek guidelines from the global team.

Qualifications

• 5+ years of relevant FMCG/CPG experience in eRetail sales, key account management (preferably eCommerce), and/or business management/consulting with a proven track record of negotiations and delivering results.
• Experience in retail annual negotiations (ideally Amazon), pricing and promotions, and inventory management.
• Advanced experience with Excel or other analytical/Business Intelligence tools.
• Highly polished communication skills – speaking, writing, presenting, and negotiating.
• A willingness to roll up sleeves to get things done in a start-up environment.
• Ability to think and react in a high-energy, fast-paced environment.
• Professional proficiency in English is a must; Spanish is optional but would be valued.