Visitor Centre Administrator

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Visitor Centre Administrator  

What makes this a great opportunity?

 Working within the Brand Home, representing one of Scotland’s most unique Single Malts, you will have the unique opportunity to promote Laphroaig visitors and industry colleagues from all over the world. This post will involve being responsible for administration duties required for the operation of the brand home, as well as supporting the front-facing customer environment as required

Role Responsibilities

KEY SKILLS & COMPETENCIES:  

• Drive and passion for delivering excellent customer service and experience.  
• Excellent communication and interpersonal skills, with a “can do” attitude.  

• Good knowledge of Microsoft Word, Excel and PowerPoint  
• Excellent oral and written skills and able to deliver presentations to a wide and varied audience.  
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders  
• Strong drive and desire to succeed with high levels of energy, focus and ambition  
• Ability to multi-task in a demanding environment  

KEY BEHAVIOURS: QUALIFICATIONS:  

• COMMUNICATION:  Communicates effectively and appropriately with a variety of stakeholders including external partners, teams, colleagues and contacts.  
• RELATIONSHIP BUILDING: Deals with colleagues and internal/external contacts in a professional manner. Works effectively within a team or other work group.as appropriate.  
• VALUING DIVERSITY: Considers and respects the ideas, circumstances and feelings of others. Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.  

• STRATEGIC FOCUS: Demonstrates awareness of Beam Suntory's direction; understands and supports its mission.  
• PEOPLE DEVELOPMENT: Takes ownership of own performance and development. Assists and supports the development of others.  
• NEGOTIATING & INFLUENCING: Persuades and influences colleagues through involvement and consultation.  
• INNOVATION & CHANGE: Develops and promotes new ways of working to improve performance within team and Beam Suntory.  

KEY RELATIONSHIPS: QUALIFICATIONS:  

• VC Manager and Assistant Manager, VC assistants.  
• Visitor Centre Operations and Development Manager, Brand Experience Manager, Trade Visitor Programme Coordinator, Internal and External Stakeholders including, other distilleries and Distillery Visitor Centre teams, brand marketing, TVPs, tour operators, Beam Suntory HR and Finance, amongst others

Qualifications & Experience

EXPERIENCE & QUALIFICATIONS: QUALIFICATIONS:  

• 2 years admin experience   
• Previous experience within the hospitality, retail and/or tourism sector is desirable   
• Current Driving License  
• Personal Licence holder (training will be provided) 

• Elementary Food Hygiene (training will be provided) 
• Good working knowledge of all Microsoft programs  

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At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.