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Senior Visitor Centre Assistant

Date: Aug 5, 2022

Location: Port Ellen, Islay, UKM, GB

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

 

 

Senior Visitor Centre Assistant  

 

 

What makes this a great opportunity?

As Senior Visitor Centre Assistant, you will take an active role in the daily running of the visitor centre, representing the brand and the company with the aim of delivering a world-class, premium brand experience. This is a diverse role, leading and inspiring the team to deliver high standards of customer service and an exceptional and memorable visitor experience. You will also be responsible for a number of admin duties required for the operation of Laphroaig Visitor Centre, including stock management, and customer bookings. 

 

Role Responsibilities

  • Deputise for the Assitant Visitor Centre Manger and Visitor Centre Manager, including weekend and evening working as required.  

  • Conduct distillery tours, tastings, conferences both on and off site as required  

  • Have awareness of the Beam Suntory brands and products and be able to communicate this to customers 

  • Dealing with bookings & payments (email/telephone/online/Anyroad) 

  • Shop floor duties incl. till operations, visual merchandising, product knowledge & upselling 

  • Accountability for stock control & liaising with suppliers (SAP ordering/receipting/stock takes) 

  • Support management of staff rota, submit timesheets etc. Assistant manager also 

  • Support staff training and review on an on-going basis whilst providing feedback to Assistant VC Manager e.g. coaching others with admin tasks, tours/tastings 

  • Attendance at internal meetings when required 

  • Contributing to the continuous improvement of the brand home 

  • Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously and tour information is up-to-date. PPE 

  • Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.  

  • Identify and make recommendations to the Visitor Centre Assistant Manager on Tour Format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practice from other sites/competitors.  

  • Daily banking such as cashing up of till, ensuring that till balances, end of day reports etc.  

  • Administrative duties including responding to customer emails, processing of sales orders and invoices, run reports, complete all end of day tasks organising daily diary  

  • Provide admin support to the team 

  • Responsible drinking, growing for good and D&I 

 

Qualifications & Experience

KEY SKILLS & COMPETENCIES:  

  • Strong ability and experience of troubleshooting 

  • Drive and passion for delivering excellent customer service and experience.  

  • Excellent communication and interpersonal skills, with a “can do” attitude.  

  • Good knowledge of Microsoft Word, Excel and PowerPoint  

  • Excellent oral and written skills and able to deliver presentations to a wide and varied audience.  

  • Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders  

  • Self-motivated with a flexible approach to their work 

  • Works with integrity and fairness at all times and has the respect of all colleagues  

  • Excellent time management and the ability to prioritise workload Add organisational skills to VC Assistant Manager 

  • Can deal with demanding situations in a calm, professional and controlled manner.  

 

KEY BEHAVIOURS: 

  • COMMUNICATION:  Communicates effectively and appropriately with a variety of stakeholders including external partners, teams, colleagues and contacts.  

  • RELATIONSHIP BUILDING: Maintains working relationships with existing partners. Works effectively within a team or work group as appropriate   

  • VALUING DIVERSITY: Considers and respects the ideas, circumstances and feelings of others. Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.  

  • STRATEGIC FOCUS: Maintains working relationships with existing partners. Works effectively within a team or work group as appropriate.  

  • PEOPLE DEVELOPMENT: Demonstrates effective people management skills. Promotes and facilitates the development of others 

  • NEGOTIATING & INFLUENCING: Persuades and influences colleagues through involvement and consultation.  

  • INNOVATION & CHANGE: Develops and promotes new ways of working to improve performance within team and Beam Suntory.  

 

KEY RELATIONSHIPS: 

  • Visitor Centre Manager and Assistant VC Manager  

  • Visitor Centre Assistants 

  • Distillery Operations Team 

  • Harbour Inn Team 

  • Trade Visitor Programme Coordinator  

  • Brand Experience Manager 

  • Visitor Centre Operations and Development Manager.  

 

EXPERIENCE & QUALIFICATIONS:  

  • Experience of working within a team and proven ability to lead a team 

  • Admin experience - good working knowledge of all Microsoft programs (experience with SAP or other stock management program would be advantageous but not essential as training will be provided)  

  • Previous experience within the hospitality, retail and/or tourism sector is desirable   

  • Current Driving License  

  • Personal License holder (desirable but not essential as training will be provided) 

  • Elementary Food Hygiene (desirable but not essential as training will be provided) 

  • Internal and External Stakeholders including, other distilleries and visitor centre teams, brand marketing, tour operators, local trade customers, Beam Suntory HR and Finance, amongst others.  

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At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.