Customer Service Coordinator

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Date: Sep 16, 2023

Location: Paris, J, FR

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Customer Service Coordinator

The following position is open in Île-de-France, France.

What makes this a great opportunity?

We're creating our new business in France and we're seeking for motivated talent with starter mindset to help us set up solid bases for a thriving business with great growth ambitions.

The main goals for this Customer Service Coordinator are processing of customer orders accurately and to agreed timelines. To act as one point of contact for customers providing an outstanding level of customer service. Work cross functionally to achieve world class supply chain with best systems and processes.

Role Responsibilities

•Act as key point of contact for all internal and external customers

•To effectively manage relationships with customers by ensuring regular dialogue and conducting reviews with Key Account for off trade and on trade channels where applicable, assisting them to resolve issues locally.

•Interpret demand from forecasts & orders, understanding trends in the market place, and liaise with planning department to generate required production.

· Control and management of customer complaints, using group process and tools available.

•Provide accurate order status and delay reasons for weekly operations review

•Manage Order to cash process

Qualifications & Experience

•Minimum of 2 years experience in a Customer Service role

•Knowledge and understanding of market documentation requirements

•Commitment to delivering a high level of customer service through the whole supply chain.

•Highly PC literate and able to use business systems effectively

•Works well within a team and under pressure of deadlines

•Able to work pro-actively and on own initiative

•Good understanding of business systems e.g. SAP, EDI, Compliant Pro, Salesforce

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.