IT - Senior Manager - Consumer Data and CDP

What makes this a great opportunity?

About Us:

Suntory Global Spirits is a leader in creating unique and exceptional experiences for our consumers. We leverage cutting-edge technology and data-driven strategies to enhance customer engagement and drive business growth. Join us as we continue to innovate and transform the world of consumer interactions.

Role Overview:

We are seeking an IT Sr Manager for Customer Data Platform (CDP) who will be responsible for defining and executing a strategic vision in consumer data management and consumer data architecture and governance. Experience with Salesforce Data Cloud and SalesForce ecosystem will be a plus. This role is pivotal in enhancing our data capabilities to help consumer analysis and deliver personalized and engaging consumer experiences. The ideal candidate would have been involved with the implementation and activations of CDP solutions driving the technological aspect. Experience in Salesforce ecosystem being a significant advantage.

Role Responsibilities

•    Define and execute a strategic vision for 1st part consumer data leveraging CDP that aligns with and supports the broader business objectives
•    Develop a comprehensive understanding of CDP strategies, focusing on data integration, management, governance and analysis to drive consumer insights and engagement.
•    Lead and mentor a technical team responsible for product delivery, ensuring alignment with technical and strategic goals, and oversee the technical delivery of all projects involving Salesforce Data Cloud.
•    Collaborate with cross-functional teams to translate business needs into data-driven strategies and initiatives.
•    Drive continuous improvement in data processes and methodologies, fostering a culture of innovation and excellence.
•    Maintain hands-on involvement in projects, ensuring high-quality deliverables.
•    Utilize other elements of the Salesforce ecosystem, such as Experience Cloud, Marketing Cloud, Commerce Cloud, and Loyalty Cloud, to enhance data-driven decision-making.
•    Communicate effectively with technical teams, providing guidance and support in developing innovative data solutions.
•    Stay abreast of industry trends and emerging technologies, integrating relevant advancements into the CDP strategy.
 

Qualifications

•    Expert-level proficiency in CDP, preferably, Salesforce Data Cloud, with extensive hands-on experience, demonstrating the ability to design, implement, and optimize data solutions independently.
•    Strong ability to align CDP initiatives with business goals to drive growth and innovation
•    Extensive experience with Salesforce Data Cloud, with familiarity in the broader Salesforce ecosystem, including Experience Cloud, Marketing Cloud, Commerce Cloud, and Loyalty Cloud, being highly desirable.
•    Proven experience in data strategies and digital engagement, with a focus on consumer data management and governance
•    Ability to translate complex business requirements into strategic data initiatives and technical solutions
•    Strong problem-solving skills, with a hands-on approach to overcoming technical challenges.
•    Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.

Experience

•    Minimum of 7-10 years of experience in data management and digital engagement, with a particular focus on Salesforce Data Cloud. Overall experience 10+ years
•    Proven track record of leading and managing teams to deliver innovative data solutions.
•    Strong background in data-driven strategies, with experience in data integration and consumer insights.
•    Ability to communicate effectively across technical and non-technical teams, translating complex data concepts into actionable business strategies.