Analyst - Sales & Commercial IT

What makes this a great opportunity?

As a world leader in premium spirits, Suntory Global Spirits inspires the brilliance of life by delivering great consumer experiences through its world-class portfolio of brands. Known for its craftsmanship of premium whiskies, including Jim Beam®, Maker's Mark®, Basil Hayden® and Knob Creek® bourbons; Japanese whiskies, including Yamazaki®, Hakushu®, Hibiki® and Toki™; and leading Scotch brands including Teacher's, Laphroaig® and Bowmore®, Suntory Global Spirits also produces leading IMFL brand Oaksmith in India. 
A global company with approximately 6,000 employees in more than 30 countries, one of Suntory Global Spirit's core values is Growing for Good and through its Proof Positive sustainability strategy, the company has committed to ambitious goals and investments to promote environmental sustainability in its operations, ensure the company has a positive impact on the communities where employees live and work, and programs to educate and inform consumers to make the right personal choices about drinking. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings Limited of Japan. 

Mission of Role 
Suntory Global Spirits is looking for a Sales and Commercial IT Salesforce Analyst with analytical, problem solving, solution-oriented individual who will be a member of the Global IT Sales and Commercial Excellence team reporting to International Sales and CE Director.  The person will work cross-functionally, including Sales, Commercial Excellence, Commercial finance and Operations, SAP COE, cross-IT teams and external partners, with the primary objective of enabling business capabilities supporting the user community, driving adoption, managing on-going enhancements, operations and maintenance of internal applications to meet strategic objectives. This role is critical in the strategic direction of the International Commercial Excellence Agenda been a key pillar to achieving standardizing processes & technology, and accelerate speed to market, increasing business agility & empowering resources at scale.

Role Responsibilities

Role Responsibilities 
•    Understanding of Company offerings including features and benefits, market position, competitive products, sales activities, etc.
•    Work cross-functionally to drive initiatives that can be delivered in scale and are consistent with the International Commercial Excellence Agenda.
•    Partner closely with key Business users, IT Managers and IT Vendors enriching collaboration.
•    Operate and maintain tools providing high level user support and work to drive user adoption.
•    Act as a Subject Matter Expert of the processes and applications.
•    Manage data security within applications to ensure Suntory audit, compliance and best practices are being executed
•    Identify and define together with key Business user’s new requirements identifying pain points with focus on global/standard solutions
•    Able to guide IT functional teams and business sharing best practices for building processes and solutions
•    Provide ongoing training for users as well as updates and education on new features, benefits, reports, etc.
•    Develop and maintain system and process documentation
•    Develop reports, dashboards, and processes to continuously monitor data quality and integrity
•    Drive adoption through communication and training (one on one, group, webinars).
•    Investigate modern technology used for Sales and Commercial Excellence use-cases to solve core business challenges and to enable growth and productivity
•    Capable of working and leading different types of project management frameworks (i.e.: agile, waterfall)

Qualifications

Qualifications & Experience   
•    Education: Bachelor’s degree in Information Systems or similar degree (not a must)
•    Years of experience: 5-7 years of working with CPG company supporting Sales processes
•    Level of experience: Technical background, Sales application experience required
•    Industry experience: CPG and Sales preferable but not required
•    Project Management experience following traditional/waterfall and agile methodologies
•    Knowledge of Salesforce.com (Sales, Consumer Goods Cloud and CRM Analytics) and SAP systems desired
•    Experience working with large data sets and business intelligence tools, i.e. CRM Analytics, Power BI, Google Cloud Platform
•    Self-motivated, focused on continuous skill development and growth
•    Ability to multitask, prioritize and work in fast paced environment
•    Role based in Madrid, Spain
•    Travel less than 10% (if any)

Culture/Motivational Fit
The candidate who will be a strong motivational/cultural fit should demonstrate a high degree of the following traits:

•    Customer Focused - Anticipates, monitors, and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
•    Adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
•    Results-Oriented - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
•    Communication – Demonstrates excellent communication, listening and interpersonal skills at all levels of the organization. Demonstrates an ability to influence others by modeling appropriate body language and nonverbal communication.
•    Organizing and Planning - Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.
•    Problem Solving - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.