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Senior Manager, Visitor Experience & Engagement

Date: Oct 13, 2021

Location: Loretto, KY, US

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.



Senior Manager, Visitor Experience & Engagement  


Maker’s Mark Distillery, a beautiful historic landmark currently has the following position is open in Loretto KentuckyUnited StatesThis position will be based at the distillery which is approximately 20 miles south of Bardstown, KY.


What makes this a great opportunity?

This leadership role will provide important input in shaping the vision for the Maker’s Mark homeplace, whilst being responsible for the overall management of the guest experience.  This individual will the work to develop best in class, high quality, engaging experiences, as well VIP programming that delivers a world class hospitality for our guests.


Role Responsibilities

Position Responsibilities:

  • Work with Home Place Manager on development, implementation, and execution of visitor experience master plan
  • Responsible for the strategic direction of onsite retail, including all merchandise and whisky experience
  • Responsible for the creation and development of consumer engagement programs and experiences
  • Responsible for the develop and execute plan for excellence in customer experience and hospitality
  • Responsible for the develop and implement programs that build awareness of the Maker’s Mark homeplace
  • Work with agency partners to develop marketing & PR plans
  • Accountable for scheduling of all staff to ensure adequate coverage for daily experiences onsite
  • Responsible for delivery of the annual Visitor Center Budget
  • Accountable for the development and management of the onsite Ambassador program/Experience
  • Develop future staffing plan
  • Develop training program for onsite hospitality team
  • Assess team through evaluations bi-annually
  • Accountable for the management, development, of the bourbon specialist team
  • Accountable for implementing HR decisions
  • Accountable for the hiring, onboarding, and training of bourbon specialist team


Qualifications & Experience

  • Bachelor’s degree with 5 years experience
  • Prior supervisory and / or management experience
  • Ability and willingness to work non-traditional hours (nights/weekends)
  • Ability to communicate with all levels of an org
  • Ability to handle multiple tasks at one time
  • Ability to project a professional image
  • Prior tourism experience
  • Excellent oral & written communication skills
  • Requires Experience dealing with VIP guests
  • Record of successful leadership
  • Strong planning and organizational skills
  • Prior business background
  • Excellent interaction with the public
  • Highly organized and able to manage multiple tasks at one time
  • Comfortable speaking in front of large groups
  • Self-starter, innovative, visionary
  • Excellent communication skills, including ability to interact with all levels of the organization
  • Team oriented
  • Works well independently and with little supervision
  • General office equipment knowledge
  • Computer skills, including proficiency with MS Office (particularly Excel & power Point)


In an effort to ensure the health and safety of our workforce while doing our part to protect those around us, Beam Suntory is requiring proof of full COVID vaccination for US salaried employees in our offices and commercial field roles as a condition of employment, subject to medical/religious exemptions.




At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Nearest Major Market: Louisville