IMS Technician

Date: Jun 7, 2024

Location: Loretto, KY, US

Company: Suntory Global Spirits

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.



IMS Technician  


The following position is open in Loretto KentuckyUnited States. This position will be based at the Maker's Mark distillery which is approximately 20 miles south of Bardstown, KY. 

What makes this a great opportunity?

Maker's Mark Bourbon is the embodiment of the entrepreneurial spirit. Our founders, Bill Sr. and Margie Samuels, embarked on a deliberate mission to create a bourbon they would proudly share with their neighbors, family, and friends. In the early 1950s, they burned their old family whisky recipe and meticulously crafted every detail of their bourbon. One of their iconic decisions was to hand-dip every bottle in the now-famous red wax. Since then, our commitment to their vision has remained unwavering. We continue to craft our bourbon with purpose and consistency, striving to create remarkable experiences for fans worldwide.

At Maker's Mark, we are committed to upholding our founders’ vision while setting the brand up to achieve our global ambition. We will do so by thoughtfully expanding our global footprint through premiumization of our brand experiences, embracing purposeful innovation, and building our brand to be a powerful force for good.

Qualifications Cont.

Role Responsibilities Cont.

Role Responsibilities

  • Serve as Quality Management Representative (QMR) and the Product Safety Management Representative (FSMR) for the ISO Integrated Management Systems.
  • Responsible for the development, implementation and maintenance of all quality/food safety programs and system requirements ensuring legal and corporate compliance.
  • Serve as an administrative support of holistic site IMS systems management programs.
  • Provide administrative support for TRACC, Protect the Castle and other corporate or site driven assessments.
  • Serve as Lead for quality approval in Salesforce, Compliant Pro, and other internal systems.
  • Ensure quality procedures, work instructions and associated documents are properly developed, reviewed, implemented, and updated to drive continuous improvement, for both Quality & broader site teams.
  • Evaluate process controls for plant production to include operational control limits, prerequisite program requirements and good manufacturing practices.
  • Promote, facilitate, and support production, quality initiatives and continuous improvement throughout the organization.
  • Monitor plant wide performance through analysis of data, interpretation of results and report on analytical data.
  • Effectively interact ad collaborate across site departments to ensure timely and effective implementation of new or updated processes, products, and packaging.

Role Responsibilities Cont.

  • Coordinate management reviews, IMS external and internal audits, GMP, internal inspection programs and Kosher audits.
  • Support packaging and liquid projects as needed.
  • Participate in taste panel studies.
  • Serve as a backup for the MBR and MCRS data submissions.
  • Integrate product and finished package quality and specifications, including validation and verification activities.
  • Manage supplier quality program with corporate quality and using the QN-SAP and Compliant Pro systems.
  • Ensure compliance to regulatory requirements and keep abreast of all relevant governmental regulations.
  • Supports and adhere to the job requirements for the department with regards to Quality, Food Safety, Environmental, Health, and Safety regulations and fully support the company IMS objectives and initiatives.
  • Manage consumer complaints along with communications/customer service with customers in Salesforce.
  • Other duties as assigned.


  • B.S. in Engineering, Scientific or related fields with specific Quality, &/or Processing experience a strong desire. 
  • Preferred with 2+ years of experience. ISO, HACCP, GMP & other certification experience is a strong plus.
  • Understand technical literature.
  • Communicate both written and orally with people management inside and outside the organization.
  • Basic computer software skills
  • Upwards communication
  • Bachelor’s degree in Science, Quality Management or qualifying work experience
  • Team-oriented.

Qualifications Cont.

  • Highly organized, with ability to multi-task and prioritize.
  • Works well independently and with little supervision.
  • Self-starter and accurate


Non-Essential Skills and Experience:

  • Quality management audit experience
  • Knowledge of Microsoft Office Excel, Word, Power Point, etc…
  • Lean and Six Sigma

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

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