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Technical Analyst - Sales

Date: Nov 10, 2020

Location: Haryana, HR, IN

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

 

 

Technical Analyst - Sales  

 

The following position is is open in Gurgaon, HaryanaIndia.


 

What makes this a great opportunity?

Beam Suntory is a world class employer that develops talented, high-performing team members in a fast-paced, inclusive environment.  Beam Suntory and its parent company, Suntory Holdings in Tokyo, Japan, have won numerous awards, including being named on Forbes’ list of “Best Midsize Employers” and on Fortune magazine’s list of the “World’s Most Admired Companies.” Join a team of talented individuals which are part of the latest IT trends and ongoing companywide growth initiatives. Ongoing professional development and promotion opportunities and work with subject matter experts in the Sprits industry

 

Role Responsibilities

Responsibilities

  • This position is responsible for on-going enhancements, operations and maintenance of internal application Salesforce.com
  • Configure and customize an evolving Salesforce.com Sales Cloud environment. Responsible for maintaining the functional areas of data management (including integrations), Accounts and Contacts.
  • Ensures proper security models are in place and maintained for data access
  • Working with departments on change requests to ensure changes align with business processes and don’t introduce new issues
  • Collaborate with Salesforce support group to investigate and implement solutions to identified issues
  • Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators
  • Manage data security within applications to ensure Beam Suntory audit, compliance and best practices are being executed
  • Develop, manage and maintain Salesforce configurations
  • Work with cross functional teams on Salesforce integration opportunities
  • Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports etc.
  • Daily administration and support of Salesforce.com including but not limited to managing users, profiles and roles, customization of objects, fields, record types, page layouts, validations
  • Work with business areas which use Salesforce.com, and end-users to create and manage any complex workflow rules, data validation, and triggers
  • Able to guide IT functional teams and business sharing best practices for building processes and solutions
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Perform basic administration of Salesforce.com instance and manage ongoing support requests and administrative needs of users
  • As our data needs grow ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality
  • Data imports, exports, applying data patches and analyzing/cleansing files from business
  • Understanding of Company offerings including features and benefits, market position, competitive products, marketing activities, pricing, etc.
  • Develop and maintain system documentation
  • Drive adoption through communication and training (one on one, group, webinars)
  • Compile and communicate adoption metrics monthly

 

Qualifications & Experience

  • Language: Multi-lingual, must be fluent in English (written/spoken) 
  • Education: Bachelor’s degree in Information Systems or similar degree 
  • Certifications: Salesforce Administration (required) and Salesforce Advance Administration (nice to have) 
  • Years of experience: 2-3 years of working with Salesforce.com (Sales Cloud and Lightning Experience required) 
  • Level of experience: Experienced Salesforce Administrator 
  • Industry experience: CPG and Sales preferable but not required 
  • Project Management experience a plus 
  • Travel less than 10% (if any)  

The Salesforce Technical Analyst must be an analytical, problem solving, solution-oriented individual who will be a member of the Commercial IT team.  The person will work cross-functionally, including with Sales, Sales Planning and Operations, SAP COE, Salesforce Architects and external partners, with the primary objective of supporting the user community, driving adoption, managing on-going enhancements, operations and maintenance of internal applications built on Salesforce.com.

 

Overview/Responsibilities

  • This position is responsible for on-going enhancements, operations and maintenance of internal application Salesforce.com
  • Configure and customize an evolving Salesforce.com Sales Cloud environment. Responsible for maintaining the functional areas of data management (including integrations), Accounts and Contacts.
  • Ensures proper security models are in place and maintained for data access
  • Working with departments on change requests to ensure changes align with business processes and don’t introduce new issues
  • Collaborate with Salesforce support group to investigate and implement solutions to identified issues
  • Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators
  • Manage data security within applications to ensure Beam Suntory audit, compliance and best practices are being executed
  • Develop, manage and maintain Salesforce configurations
  • Work with cross functional teams on Salesforce integration opportunities
  • Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports etc. 
  • Daily administration and support of Salesforce.com including but not limited to managing users, profiles and roles, customization of objects, fields, record types, page layouts, validations
  • Work with business areas which use Salesforce.com, and end-users to create and manage any complex workflow rules, data validation, and triggers
  • Able to guide IT functional teams and business sharing best practices for building processes and solutions
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Perform basic administration of Salesforce.com instance and manage ongoing support requests and administrative needs of users
  • As our data needs grow ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality
  • Data imports, exports, applying data patches and analyzing/cleansing files from business
  • Understanding of Company offerings including features and benefits, market position, competitive products, marketing activities, pricing, etc.
  • Develop and maintain system documentation
  • Drive adoption through communication and training (one on one, group, webinars)
  • Compile and communicate adoption metrics monthly  

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.