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Customer Solutions Manager - Walgreens

Date: May 14, 2022

Location: Chicago, IL, US

Company: Beam Suntory

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.



Customer Solutions Manager - Walgreens  


The following position is open in IllinoisUnited States.


What makes this a great opportunity?

  • Opportunity to join the second largest Distilled Spirits supplier in the U.S. and the third largest globally, with Jim Beam being the #1 Bourbon in the world
  • Beam Suntory is made up of 4,800 employees worldwide with offices, distilleries, and sales organizations around the world; the company’s vast portfolio of brands sells in more than 200 countries
  • Walgreens is a multi-billion dollar retailer selling Spirits in over 1,600 stores that span across 23 unique state markets
  • Beam Suntory is committed to playing a significant role in helping Walgreens achieve their growth ambitions within the Spirits Category
  • Customer Solutions Manager will play an integral role by developing best in class planograms, generating impactful reporting tools, providing analytical assessments, and leveraging industry publications and research to highlight key trends impacting Adult Beverage, particularly Spirits, to help drive planning and strategic decision making


This role is open to the following locations: Chicago, San Francisco, Los Angeles, New York, Rhode Island, Pennsylvania, Florida.


Role Responsibilities

Role Mission


  • Advisory position focused on the Spirits Category at Walgreens; this position is a part of Beam Suntory’s Customer Solutions organization within National Accounts – Off Premise
  • Customer Solutions Manager will provide support to the Walgreens Spirits Team in the following areas:
    • Insights – deliver Category and Shopper Insights to assist Buyer with developing or reinforcing Category strategy and supporting pillars; additionally, leverage Walgreens Loyalty data to uncover opportunities
    • Analytics – provide analytical support around pricing, distribution, and merchandising; develop and lead reporting deliverables; proactively serve as a diagnostician for business issues and opportunities
    • Space Planning – draw and manage planograms for assigned states to accurately reflect strategy while optimizing national and regional assortment utilizing data and insights
  • Within the Space Planning process, the Advisor is responsible for creating and modifying planograms in JDA, reviewing and recommending assortment, monitoring planogram and distribution changes to ensure execution and performance, validating space to sales, and delivering on key timelines


Qualifications & Experience

Minimum requirements ...

  • Bachelor’s Degree in Business, Marketing, Supply Chain, Finance or related field
  • Minimum 3 years of CPG experience across Business Analytics, Channel/Shopper Insights, Category Development, and/or Sales Account Management
  • Exceptional technical, analytical, problem solving, data visualization, space planning, and communication skills
  • Self-starter with ability to identify, create, and lead projects


Desired qualifications …

  • National/Chain Account headquarter contact experience, including Walgreens or other retailer(s)
  • Advanced computer skills required, specifically JDA and Microsoft Excel; familiarity with Tableau or other data visualization software desired
  • Knowledge of a syndicated data platform, such as Nielsen, and experience with leveraging loyalty data preferred
  • Experience in Spirits, Wine, or Beer preferred, but not required
  • Ability to travel up to 10%




At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Nearest Major Market: Chicago