Account Management Specialist
Date: Feb 5, 2019
Location: Chicago, IL, US
Company: Beam Suntory
Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.
Beam Suntory currently has the following position open in Chicago Illinois, United States.
Account Management Specialist
Mission
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This is a great opportunity because...
- Maintain effective communications with commercial, operations, centralized planning and other internal departments and external vendors.
- Support IT or Supply Chain initiatives and new process implementations with awareness of impact to department.
- Assist with development of department SOPs that they are maintained and up to date.
- Initiate problem-solving tactics to get to root cause analysis to improve processes for both customer and internal contacts to effectively process orders.
- Work as a team to manage the requests coming through the Salesforce System by effectively and efficiently staying in front of SLA’s and individually responding to escalated requests timely and accurately.
Desired Qualifications
- Two years or more experience in order management activities with emphasis on documentation and strong customer service aptitude
- Capable of working independently on daily work activity and miscellaneous assignments, and be able to organize and prioritize workload and follow-up accordingly
- Expresses ideas clearly, informs others effectively, practices attentive and active listening, and achieves mutual understanding through written and verbal communication.
- Demonstrate ability and willingness to work in a team environment and to accomplishing goals through cooperation
- Proven ability to stay focused and multi-task in a fast-paced environment under the pressure of deadlines
- Bachelor’s degree in business related discipline or equivalent experience.
Beam Suntory is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, genetics, disability, age, sexual orientation or veteran status. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Nearest Major Market: Chicago